Returns

Making a return couldn’t be easier.

We want you to be happy with your purchase but understand that sometimes a product isn’t what you expected. In the unfortunate event that you do need to return an item to us, it’s our aim to make the process as straightforward as possible.

Simply follow the applicable instructions below, and we’ll take care of the rest.

PIG Branded Product Returns

We offer a 100% Money-Back Guarantee on all PIG branded products. If you're not happy with any PIG branded product, for any reason, we'll refund every single penny of your order, including VAT and any delivery charges … both ways! We'll even schedule collection from your location. It’s all part of our 100% Money-Back Guarantee – Every PIG product. Every penny. Every time.

Check out our B2B Terms & Conditions for further details.

Non-PIG Branded Product Returns

Unsuitable products may be returned to us, for a credit or exchange, provided they are returned:

We advise that returns are made using an insured, signed-for and tracked service. We cannot accept responsibility for any products being returned to us.

Check out our B2B Terms & Conditions for further details.

Important Note: Bespoke/Custom/Non-Standard Products

We cannot accept returns of bespoke/custom/non-standard goods that are manufactured, imported or sourced to your specifications or requests.

To arrange a return contact us by email at pigpen@newpig.com or call us on 0800 919 900 and we’ll take care of it. Please quote your customer account and/or order number in any correspondence.