New Pig Website Privacy & Cookie Policy
Last Updated: 21st October 2022
At New Pig Ltd (referred to as “New Pig”, “we” or “us” in this Privacy Policy) we’re committed to safeguarding, preserving and respecting the privacy rights of our customers.
This Privacy Policy explains how we collect, store and use personal data about you when you use our website www.newpig.co.uk (the “Website”) and/or our services or otherwise provide your personal data to us. It provides you with details about the types of personal data that we collect from you, how we use this data and the rights you have to control our use of it.
You must read this Privacy Policy carefully. We recommend printing and retaining a copy for your future reference. This Privacy Policy regulates the use by us of the information you provide when using the Website. It is to be read in conjunction with the Website Terms of Use. By accessing, browsing or otherwise using the Website, you confirm that you have read, understood and agree with this Privacy Policy. If you would prefer your data to not be used, as set out in this Privacy Policy, you should not use this website.
This policy applies regardless of how the Website is accessed and will cover any technologies or devices by which New Pig make the Website available to you.
We do update our Privacy Policy from time to time and will post any changes on this page. Privacy Policy changes will apply with future effect.
About Us
What Data We Collect
Use of Data We Collect - Purpose & Legal Basis
Sharing & Disclosing Data
International Use & Transfers
Legally Required Disclosures
How long do we keep your personal data?
Cookies, Tracking & Web Beacons
Third Party Links
Security
Your Rights & Managing Your Personal Data
About Us
New Pig Ltd is a company registered in Scotland (registration number 141633) whose registered office is at Hogs Hill, Watt Place, Hamilton International Technology Park, Blantyre, Glasgow, G72 0AH and is registered as a data controller with the Information Commissioner’s Office (registration number 1158811).
Any personal data collected through this website will be treated as confidential in line with the principles of the Data Protection Act 2018, the General Data Protection Regulation (GDPR) EU 2016/679, as updated from time to time, and other applicable privacy laws.
If you need to contact us to find out more about how we collect, store and use personal data, or if you have any other privacy-related questions, you can contact our data protection office in the following ways:
Call us on: 0800 919 900
Email us at: dataprotection@newpig.co.uk
Write to us at: Data Controller, New Pig Ltd, Hogs Hill, Watt Place, Hamilton International Technology Park, Blantyre, Glasgow, G72 0AH or New Pig BV, Hazeldonk 6489 4836 LH Breda, Netherlands.
When contacting us, please remember to provide your name and contact details along with any New Pig account number or correspondence reference you may have.
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What Data We Collect
When you make a purchase from New Pig Ltd (including purchases made on this website, over the phone or via our catalogue order form), request a quote (online or over the phone), register for an account on our website, review a product, complete any of our online forms, respond to a survey, participate in a competition or promotion and correspond with us in the day-to-day operation of our website we may collect, store and use the following kinds of personal information including your:
- name; sex; job title; company name; industry and professional interests;
- billing and delivery postal addresses, phone number (including mobile phone), fax number and e-mail details;
- username and password (when you have registered with us);
- payment card details (where you place an order with us);
- banking information;
- purchasing habits (including timing, frequency and goods/services purchased);
- communications with us; and
- any other personal information you choose to provide.
We also collect, store and use information about your shopping preferences, browsing and online shopping habits, information about your computer as well as details about your visits to and use of our Website. This will not include information that can be used to identify you as an individual and is collected, analysed and used for the purposes of monitoring website usage/trends to assist us in improving our site and service. More information on this can be found in the Cookies section of this policy.
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Use of Data We Collect - Purpose & Legal Basis
New Pig Ltd (and any third party data processors acting on our behalf) may collect, store and process your personal data to:
| Purpose of Processing | Legal Basis |
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verify your identity when you place an order with us and, when applicable, to make credit decisions about you (see Sharing & Disclosing Data);
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This processing is necessary for the performance of our mutual contractual obligations (Art. 6 (1) (b)) General Data Protection Regulation (GDPR). If you are merely placing this order as the representative of someone else (e.g. your employer) the processing will be based upon our legitimate interest to be able to fulfil the contract with the person represented by you, Art. 6 (1) (f) GDPR. In this later case our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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keep our online and offline business secure by deploying security checks (including (but not limited to) payment card verification measures) to detect and prevent criminal activity and fraud;
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This processing is based upon our legitimate interest to protect our rights and the rights of our customers as well as to prevent fraud, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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administer our website and business, including (but not limited to) maintaining and administering any account you hold with us, verifying your compliance with our B2B Terms & Conditions, Privacy & Cookie Policy and Website Terms of Use, sending invoices, statements and payment reminders (where applicable) to you and collecting payments from you;
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This processing is necessary for the performance of our mutual contractual obligations (Art. 6 (1) (b)) GDPR. If you are merely placing this order as the representative of someone else (e.g. your employer) the processing will be based upon our legitimate interest to be able to fulfil the contract with the person represented by you, Art. 6 (1) (f) GDPR. In this later case our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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confirm your order has been received, process your order and send your order to you;
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This processing is necessary for the performance of our mutual contractual obligations (Art. 6 (1) (b)) GDPR. If you are merely placing this order as the representative of someone else (e.g. your employer) the processing will be based upon our legitimate interest to be able to fulfil the contract with the person represented by you, Art. 6 (1) (f) GDPR. In this later case our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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solicit feedback and reviews for customer satisfaction and market research purposes once your order has been completed or a service has been provided to you;
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This processing is based upon our legitimate interest for direct marketing towards our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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inform you of updates to any of our terms and conditions and/or policies;
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This processing is necessary for the performance of our mutual contractual obligations (Art. 6 (1) (b)) GDPR. If you are merely placing this order as the representative of someone else (e.g. your employer) the processing will be based upon our legitimate interest to be able to fulfil the contract with the person represented by you, Art. 6 (1) (f)) GDPR. In this later case our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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communicate any changes to our products and services to you;
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This processing is based upon our legitimate interest for direct marketing towards our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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assist us with internal matters such as management decisions, research, analytics, corporate reporting, credit scoring and business efficiencies improvements;
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This processing is based upon our legitimate interest to improve the appropriate relationship with our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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assist us in segmenting our customer base to develop and market our products, services and promotional offers to you;
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This processing is based upon our legitimate interest for direct marketing towards our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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analyse online user activity (including analytics data – see Cookies, Tracking & Web Beacons section of this policy) in order to make improvements to our Website layout and functionality, personalise your online experience with us and update you about functionality changes to our Website;
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This processing is based upon our legitimate interest for direct marketing towards our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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send out catalogues, promotional merchandise and other direct-mail pieces to you; contact you about promotional offers and products/services we think may interest you (with your agreement); and distribute company newsletters or press releases;
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This processing is based upon our legitimate interest for direct marketing towards our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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help us review and improve our customer service. For example, we may monitor calls to our Customer Service Department for quality control and training purposes; and
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This processing is based upon our legitimate interest to improve the appropriate relationship with our customers, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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enable us to provide customer service and support via our live chat and offline messaging platform for our customers as well as for prospects seeking advice or information regarding our products, services or company (including, but not limited to, any personal information or data you may provide to us within a live chat conversation or offline message submission).
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This processing is based upon our legitimate interest to improve the appropriate relationship with our customers, Art. 6 (1) (f) GDPR and/or our mutual contractual obligations (Art. 6 (1) (b)) GDPR. If you are merely contacting us as the representative of someone else (e.g. your employer) the processing will be based upon our legitimate interest to be able to fulfil the contract with the person represented by you, Art. 6 (1) (f) GDPR. Our legitimate interest may not be overridden by your interest to protect your privacy regarding personal data that is part of your professional and not your private sphere.
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Sharing & Disclosing Data
New Pig Ltd, with the exception of the disclosures identified below, does not disclose, sell, or rent your personal data to other companies or third parties, unless we are required by law, you have given your consent or we are authorised to provide the personal data. Individuals who do not want their mailing address released to third party companies can opt out by calling 0800 919 900 or by emailing dataprotection@newpig.co.uk.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses. More information on this can be found in the Cookies, Tracking & Web Beacons, section of this policy.
New Pig Ltd may also share and disclose information about you:
- with our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors as well as our Parent Company and their agents and subcontractors insofar as reasonably necessary for the purposes set out in this policy;
- to process your payment card details to complete any transactions you make and, in certain instances, disclose your data to third party credit reference agencies to perform credit checks against you;
- with third parties who perform data services (e.g. hosting, maintenance, backup, analysis, etc.) on our behalf (any such third parties will be under an obligation to us to maintain the confidentiality of your personal information);
- to any member of our group of companies (this means our ultimate holding company and all its subsidiaries - New Pig Corporation, New Pig BV) insofar as reasonably necessary for the purposes set out in this policy;
- to the extent that we are required to do so by law;
- in connection with any legal proceedings or prospective legal proceedings;
- in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention, reducing credit risk and debt collection);
- to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information;
- prospective or actual purchasers, partners and the advisers of any business or asset that we are (or are contemplating) selling, merging or otherwise re-organising; and
- to any third parties as part of any business or asset sale carried out because New Pig Ltd has gone into insolvency or any similar situation, but only where lawful and compliant with the Data Protection Act 2018, or any other law (e.g. GDPR), as amended from time to time.
Whenever we share and disclose personal data with service providers, agents or members of our group of companies we have agreed with them on written data processing agreements which impose on them to maintain confidentiality and integrity. We have carefully selected the service providers and our agents and regularly monitor them, in particular their careful handling and safeguarding of the personal data stored with them.
Except as provided in this policy, New Pig Ltd will not disclose, sell or rent your personal information to third parties.
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International Use & Transfers
Data may be disclosed to and processed by staff operating outside of the EU or the European Economic Area (the EEA, i.e. the 27 European Union Member States, as well as Iceland, Norway and Liechtenstein). Disclosure will be to individuals who work for us, our US parent company and their subsidiaries, related companies, and companies who we have contracted to process or store data on our behalf.
These individuals and organisations must follow our express instructions in respect of the use of your personal information and they must comply with appropriate security measures to protect your personal information. If we do transfer your data for processing or storage to any third party we will ensure that the level of protection of natural persons guaranteed by the applicable laws, particularly the GDPR, is not undermined. In case the third party is from a country outside of the EU or the EEA which is not subject to an actual adequacy decision of the EU Commission according to Art. 45 GDPR (e.g. by way of being certified as third party under EU-US Privacy Shield) we have provided for appropriate safeguards of your personal rights in particular by agreeing to the standard data protection clauses adopted by the EU commission according to Art. 46 GDPR. Moreover, we have put every required safeguard in place to ensure that your personal information is protected in accordance with UK standards, GDPR and this Privacy & Cookie Policy.
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Legally Required Disclosures
New Pig Ltd may share your information when required by law, such as when we respond to injunctions, court orders, or legal process; or we believe that your actions violate applicable laws or our Terms of Use, or threaten the rights, property, or safety of our company, our users, or others.
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How long do we keep your personal data?
We will delete your personal data as soon as the respective purpose of use is not applicable anymore and no legal obligation to retain such data exists. We will keep running statistical analysis on an anonymised basis.
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Cookies
What is a cookie?
Cookies are small files of letters and numbers that we store on your computer hard drive, mobile or other devices (such as smartphones or tablets) if you agree. Cookies do not contain personally identifiable information and are widely used in order to make websites work, improve user experience and provide analytical information to website owners.
What cookies do we use and why?
Certain cookies are essential to the effective operation of our website and must be active in order for you to shop with us online.
We also use cookies to help us analyse web traffic and distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our site and allows us to make improvements based on user activity.
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Tealium Cookies
| Source | Name | Expiration | Domain | Origin | Source | Purpose |
| Tealium | utag_main | 1 Year | newpig.co.uk | Server | Tealium |
This cookie name is associated with the Tealium data platform and is used for web analytics. The main purpose of this cookie is: Performance.
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Google Analytics Cookies
| Source | Name | Expiration | Domain | Origin | Source | Purpose |
| _ga | 2 years 2 months | newpig.co.uk | Server | utag.js |
This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics ... see more
service. The new service reduces the reliance on cookies in general, and only sets this and one other - _gat, although Google also say data can be collected without setting any cookies. This cookie is used to distinguishes unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. By default it is set to expire after 2 years, although this is customisable by website owners.The main purpose of this cookie is: Performance.
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| _gat_UK | 10 minutes | newpig.co.uk | Server | utag.js |
This cookie name is associated with Google Universal Analytics, according to documentation it is used to throttle the request rate ... see more
- limiting the collection of data on high traffic sites. It expires after 10 minutes. The main purpose of this cookie is: Performance.
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| DoubleClick | DSID | ~2 weeks, 10 minutes | newpig.co.uk | .doubleclick.net |
This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. You can find out how to opt-out here.
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| DoubleClick | IDE | 2 years 2 months | newpig.co.uk | .doubleclick.net |
This cookie is used for re-targeting, optimisation, reporting and attribution of online adverts. You can find out how to opt-out here.
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Clicky Cookies
| Source | Name | Expiration | Domain | Origin | Source | Purpose |
| Roxr | _jsuid | 20 years | newpig.co.uk | Server | utag.js |
This cookie is set by the Clicky web analytics service from Roxr Software. The cookie contains a random unique user identifier ... see more
that is generated the first time someone visits a web site using the Clicky software. Its purpose is to identify new and unique visitors to a web site. The value of this cookie will also be set as a third party cookie with the name of cluid if such a cookie does not exist. The main purpose of this cookie is: Performance.
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| Roxr | no_trackyy_[ID] | User Session | newpig.co.uk | Server | utag.js |
This cookie is set by the Clicky web analytics service from Roxr Software. The cookie contains a random unique user identifier ... see more
that is generated the first time someone visits a web site using the Clicky software. Its purpose is to provide real time session analytics.The main purpose of this cookie is: Performance.
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Incapsula Cookies
| Source | Name | Expiration | Domain | Origin | Source | Purpose |
| Incapsula | nlbi_[ID] | User Session | newpig.co.uk | Server |
Used by Incapsula application delivery platform for website security services.
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| Incapsula | visid_incap_[ID] | User Session | newpig.co.uk | Server |
Used by Incapsula application delivery platform for website security services.
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| Incapsula | incap_ses_[ID] | User Session | newpig.co.uk | Server |
Used by Incapsula application delivery platform for website security services.
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New Pig Cookies
| Source | Name | Expiration | Domain | Origin | Source | Purpose |
| New Pig | GUESTGUID | 1 Year | newpig.co.uk | Server |
SiteGuestUserCookieGenerator bean
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To store guest information.
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| New Pig |
GUEST_CHECKOUT_GUID
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1 Year | newpig.co.uk | Server |
guestCheckoutCookieGenerator bean
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To store guest user information throughout checkout.
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| New Pig | JSESSIONID | User Session | newpig.co.uk | Server |
SessionCookieGenerator bean
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To store user session.
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| New Pig |
acceleratorSecureGUID
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User Session | newpig.co.uk | Server |
guidCookieGenerator bean
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To maintain secure page access for registered user.
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| New Pig | newpigltd-cart |
~ 11 years 4 months
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newpig.co.uk | Server |
cartRestoreCookieGenerator bean
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To store user basket.
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| New Pig | identity | 28 hours | newpig.co.uk | Server |
identityCookieGenerator bean
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To store logged in user information.
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| New Pig |
remember_me_email
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1 Year | newpig.co.uk | Server |
AcceleratorRememberMeServices bean
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To maintain secure page access for registered user.
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| New Pig |
civicCookieControl
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3 months | newpig.co.uk | Server |
newpig.body.combined.min.js
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This cookie is set by software from Civic UK to record whether or not visitors have seen a message about cookies being used on ... see more
the site, as part of compliance with EU cookie laws. The main purpose of this cookie is: Strictly Necessary.
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Click4Assistance Live Chat
| Source | Name | Expiration | Domain | Origin | Source | Purpose |
| Click4Assistance | _C4AP | 31/Dec/2030 | newpig.co.uk |
An optional cookie. Used to identify if the visitor is new or returning, includes historic activities such as when/if a chat has started, hotspot hit or conversion occurred.
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| Click4Assistance | _C4AS | User Session | newpig.co.uk |
A strictly necessary cookie. Used to hold information about the Click4Assistance tools and proactive rules to ensure live chat sessions work as expected.
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| Click4Assistance | _C4ATestP | Immediately | newpig.co.uk |
Used to determine if the browser allows persistent cookies to be stored.
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| Click4Assistance | _C4ATestS | Immediately | newpig.co.uk |
Used to determine if the browser allows session cookies to be stored.
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Managing your Cookies
Cookies can be blocked by changing your website browser settings to refuse all or some cookies. If you choose to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
You can find out more about cookies and how to manage them by visiting AboutCookies.org. It is also possible to opt out of being tracked by Google Analytics, to do this visit Google Analytics Opt-Out.
Please note that New Pig Ltd is not responsible for the content of external websites. Please refer to Third Party Links section of this Privacy Policy for further details.
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Web Beacons
A pixel tag (also known as a web beacon) is a small string of code that represents a clear graphic image and is used in conjunction with a cookie. Pixel tags allow us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the tag is placed and details about any items that were purchased. Pixel tags help us analyse our customers' online behaviour and measure the effectiveness of our website and our advertising. We work with service providers that help us track, collect and analyse this information:
Google AdWords remarketing service; provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting Google Ads Settings:
Google also recommends installing the Google Analytics Opt-out Browser Add-on for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics. For more information on the privacy practices of Google, please see Google Privacy & Terms.
Facebook remarketing service; provided by Facebook Inc
You can learn more about interest-based advertising from Facebook by visiting their article What is online interest-based advertising from Facebook, and how can I control whether I see online interest-based ads? To opt-out from Facebook’s interest-based ads follow these instructions from Facebook.
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA, the Digital Advertising Alliance of Canada in Canada or the European Interactive Digital Advertising Alliance in Europe, or opt-out using your mobile device settings. For more information on the privacy practices of Facebook, please see Facebook’s Data Policy.
Third Party Links
This website contains links to third party websites. When New Pig Ltd provides links, they do so only as a convenience and do not endorse any products or services and are not responsible for any content of any third party site or any links contained within. It is important to note that this Privacy Policy applies to newpig.co.uk only. We cannot be held responsible and assume no responsibility for any personal data collected, stored or used by any third party as a result of you visiting their website.
We also advise that you read the privacy policy of any third party websites you choose to visit carefully.
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Security
New Pig employs industry best practices and reasonable technical and organisational means, such as encryption, data backups, and firewalls, to safeguard the confidentiality of your personal information according to the data security requirements under Art. 32 GDPR such as firewalls and authentication protection, pseudonymisation, encryption, and means to restore the availability of your personal data in the event of a physical or technical incident. New Pig will periodically review its security policies and implement changes from time to time. However, we cannot and do not guarantee complete security, as it does not exist on the internet.
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Your Rights & Managing Your Personal Data
The Data Protection Act 2018 as well as the GDPR gives you the following rights:
- the right to request details of the personal information we hold about you at any time);
- the right to request updates and corrections to any incorrect or out-of-date personal information we hold about you free of charge;
- the right to opt-out of receiving marketing communications from us as well as the right to withdraw (with effect for the future) any consent for marketing activities or processing of personal data that you might have provided to us;
- the right to request erasure of personal data;
- the right to request restriction of processing;
- the right to object at any time to processing of personal data concerning you; and
- the right to request the portability of personal data that you have provided to us.
To obtain a copy of the information we hold or if you would like us to amend, update or remove your details from our records you can:
Call us on: 0800 919 900
Email us at: dataprotection@newpig.co.uk
Write to us at: Data Controller, New Pig Ltd, Hogs Hill, Watt Place, Hamilton International Technology Park, Blantyre, Glasgow, G72 0AH or New Pig BV, Hazeldonk 6489 4836 LH Breda, Netherlands.
Please use this address for all of your above listed requests.
Registered users can also update their marketing communication preferences by signing in to their account and visiting the ‘Contact Info & Preferences’ section of ‘My Account’.
You have the right to lodge a complaint about our processing of your personal data with a supervisory authority, in particular in the Member State where you live or work or where the alleged infringement took place.
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HOGS HILL • WATT PLACE • HAMILTON INTERNATIONAL TECHNOLOGY PARK • BLANTYRE • GLASGOW • G72 0AH
Phone: 0800 919 900 • Fax: 0800 731 5071 • pigpen@newpig.com
New Pig is a limited company registered in Scotland. Company No. 141633. VAT No. 612454271.
© 2024 New Pig Ltd. All Rights Reserved.