Delivery
We know you want your order fast. That’s why 95% of stocked product orders are delivered to you the next working day.
It is important to note that we only deliver products to United Kingdom, Channel Islands, Isle of Man and Scottish Islands addresses and are unable to deliver to freepost addresses and Post Office or British Forces Post Office boxes.
Below you'll find more information about our delivery services, exclusions and restrictions, including:
If you can't find the information you need or have questions, that cannot be answered by checking out our FAQs, please call us on 0800 919 900 or email us at pigpen@newpig.com for assistance.
Please read the information on this page in conjunction with our B2B Terms & Conditions of Sale.
Order Cut-Off
We aim to dispatch your stocked product order on the same working day when it’s placed before 4:00 PM (1-2 Day Delivery Service) or 4:30 PM (Next-Day Delivery Service). Orders placed after the applicable cut-off time will be dispatched the next working day. Any orders placed after 4:00 PM (1-2 Day Delivery Service) or 4:30 PM (Next-Day Delivery Service) on a Friday will not be processed until the following working day (Monday).
We class our working days as Monday – Friday (excluding bank and public holidays).
For further information on custom orders and dropship product deliveries please see below.
back to topDelivery Charges
Your delivery charge will be calculated during checkout and will be shown to you before completing your order.
There are a small number or products and locations that we cannot calculate delivery charges for online. If we’re unable to calculate your charges you will see a message asking you to call us on 0800 919 900 or email us at pigpen@newpig.com so that a member of our Customer Service team can help you, by providing the delivery costs to your chosen address.
back to topDelivery Timescales
We make every effort to deliver your order on the date we specify but cannot guarantee or accept liability for deliveries made outside of this timescale.
Orders are dispatched subject to stock availability and if we’re unable to dispatch any of the items ordered, within our specified timescale, we will deliver what we have available and inform you of any delay.
Dispatch times for custom and dropship product orders vary widely. This can make providing delivery estimates difficult but we will always do our very best to keep you informed of the progress of your order.
If you require delivery of your goods on a specific day or at a specific time please contact us on 0800 919 900 so that a member of our Customer Service team can check service availability and provide you with a quotation for this service.
back to topOversized & Bulky Deliveries
There are a small number of products that require additional handling days and cannot be delivered next-day. Long (products 140cm or over in length) and bulky products (larger than one pallet space) require an additional handling day and are therefore excluded from our next-day delivery service.
For further details or to enquire about whether your order qualifies as oversized or bulky please call our Customer Service team on 0800 919 900 or email us at pigpen@newpig.com.
back to topNext-Day Delivery Postcode Restrictions
We pride ourselves in offering exceptional next-day delivery coverage for the majority of the UK.
Unfortunately there are still some places we find a little trickier to get to. This means there are a small number of postcodes where we are unable to offer next-day delivery and require a little extra extra time to get your order to you.
Next-day delivery is unavailable to the following postcodes:
- AB36-AB38; AB55-AB56
- GY1-GY10
- HS1-HS9
- IM1-IM9; IM86; IM99
- IV3-IV32; IV36; IV40-IV49; IV51-IV56; IV63
- JE1-JE5
- KA27-KA28
- KW1-KW3; KW5-KW17
- PA28-PA50; PA60-PA78; PA80-PA88
- PH19-PH26; PH30-PH44; PH49-PH50
- ZE1-ZE3
Deliveries to these postcodes are typically made within 2-3 working days.
back to topCustom Orders & Dropship Deliveries
Custom orders may be and dropship items will be delivered to you directly from the manufacturer. Any items not held in stock by us, will be highlighted to you when placing your order and an estimated delivery date provided in the ‘Delivery’ section of ‘Checkout’.
Additional time may be required to process a custom or dropship order. If you have any questions or concerns regarding delivery times and/or costs please contact our Customer Service team on 0800 919 900 or by email at pigpen@newpig.com.
back to topMissed Deliveries
Our parcel carrier requires a signature upon delivery. If you miss them they will leave a card letting you know when they will try to deliver again or how you can arrange another delivery.
In the unlikely event that you miss your delivery and our courier does not leave a card please contact us on 0800 919 900.
back to topOrder Tracking
We are currently unable to offer order tracking online. If your order's taking longer than expected or you want to find out when it’s due to arrive, you can check its progress by calling our Customer Service team on 0800 919 900 or emailing them at pigpen@newpig.com and quoting your order number.
back to topAddress Errors
We deliver to the exact address details you enter. Please check that you’ve given us the correct information before placing your order. If you’re unsure, try the Post Office Address Finder as we can’t accept liability for late, failed or missing deliveries due to an incorrect address.
If you have provided us with an incorrect delivery address please call us on 0800 919 900 or email us at pigpen@newpig.com as soon as possible so that we can inform our parcel carrier and update our systems.
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