Help & FAQ's

Ordering & Delivery

• How do I place an order?
  You can place your order in any of the following ways:
  

  1. Online at newpig.co.uk
  2. By phone at 0800 919 900 Monday - Friday, 8:30 AM – 5:00 PM
  3. By email at pigpen@newpig.com
  4. By fax on 0800 731 5071
  5. By post at New Pig Ltd, Hogs Hill, Watt Place, Hamilton International Technology Park, Blantyre, Glasgow, G72 0AH
• Do I need to create an account to order online?
  No. However, if you choose not to register, many features of the site like ‘Order History’ will not be available to you. Registering doesn’t take long and your information will be stored so that placing your order will be faster and easier the next time you shop with us.
• Is there a minimum order value?
  No. You’re free to purchase only what you need. We don’t impose minimums, ever.
• What payment methods can I use?
  We accept MasterCard, VISA, and American Express as well as Visa Debit and Debit MasterCard. We also offer instant credit accounts. Take a look at our Payment Options page for more details on the variety of ways you can pay for your order.
• What is the Quick Order Form and how do I use it?
  The ‘Quick Order’ form lets you add product item numbers directly to your basket without viewing the product page. Just click on ‘Quick Order’ at the top right-hand side of the website, enter the item number and quantity you’re looking for, and click the ‘Add to Basket’ icon. If you need to add more products, click the ‘Add More Fields’ link. When you have all the items you want in your Basket, click the ‘View Basket & Checkout’ pop-up or click on the ‘Basket’ button in the top right-hand side of the header to enter checkout and complete your order.
• How do I know if my order is placed?
  After you review your purchases and click the ‘Complete Order’ button, you’ll see your confirmation number. You’ll also get an email within minutes that includes your order details and confirmation number.
• How can I check the status of my order?
  If you’re a registered user you can view the status of your order(s) by signing in to your account and clicking ‘My Account’. From here you can view the status of your order(s) in ‘Account Overview’ or by clicking to view the ‘Order History’ page from the ‘My Account’ menu on the left-hand side of the page. If you checked out as a guest, please call our Customer Service Team on 0800 919 900 to check the status of your order.
• Will I get an email when my order is dispatched?
  Yes. We’ll send you an email, letting you know your order is on its way, the minute it goes out the door.
• How do I track my order?
  Unfortunately, we’re currently unable to offer order tracking online. If your order is taking longer than expected or you’d like to find out when it’s due to arrive, you can check its progress by calling our Customer Service team on 0800 919 900 or emailing them at pigpen@newpig.com and quoting your order number.
• Can I change or cancel an order?
  We process our orders with lightning speed to make sure you get your delivery fast. If you ever need to change or cancel an order, please call 0800 919 900 or email us at pigpen@newpig.com right away so that Customer Service can take care of it.
• What is your return policy?

  We’re proud to offer our 100% Money-Back Guarantee on all PIG-Branded Products as well as an account credit, up to 20 working days from date of delivery, for all non-PIG-branded returns.

  Orders for Bespoke/Custom/Non-Standard Goods (meaning those Goods manufactured, imported or sourced to your specification or request) cannot be returned and are excluded from our returns policy.

  You can find out more about our returns policies and exclusions in our B2B Terms & Conditions.

  To arrange a return contact us at pigpen@newpig.com or call us on 0800 919 900 and we’ll take care of it.

• How can I get replacement parts for my PIG products?
  In the event that parts wear out as a result of normal operation of a product, replacement parts may be available for purchase. If a return is necessary, some items may require special handling. Please contact us for further information on replacement parts and return instructions by calling us on 0800 919 900 or emailing us at pigpen@newpig.com.

My Account

• Do I need to register to place an order on newpig.co.uk?
  No, at newpig.co.uk you can checkout as a guest, so there’s no need to sign in when you’re looking to make a purchase. However, if you’d like to enjoy all the benefits of being a newpig.co.uk user, such as quicker checkout, access to your previous ‘Order History’, saved ‘Shopping Lists’ and more, you’ll need to register for an account.
• How do I create a newpig.co.uk account?
  Creating an account couldn’t be easier. Simply click on ‘Register’ in the top right corner of the site. Once you’ve completed all required field on the registration form, just click ‘Register’ and now you’re ready to shop!
• How do I sign in?
  To sign in to newpig.co.uk, click the ‘Sign In’ link at the top right corner of the site. Enter your email address and password and click ‘Sign In’. It’s that simple.
• Do I need to sign in every time I visit?

  No, at newpig.co.uk you can checkout as a guest, so there’s no need to sign in when you’re looking to make a purchase. If however, you’re looking to view certain areas of the site, like ‘My Account’, sign in is required.

  It’s important to remember though, if you already have an account with us, signing in each time you visit will mean you’ll be able to checkout much faster and benefit from any orders you place being recorded against your ‘Order History’. This means you can view, manage and even reorder your previous purchases online at any time, quickly and easily.

• What is the ‘Remember Me’ feature and how do I use it?
  You can activate ‘Remember Me’ by clicking the ‘Remember Me’ box before you sign in. When you leave, close all browser windows without choosing ‘Sign Out’ and newpig.co.uk will automatically recognise you for 120 days. ‘Remember Me’ will not compromise your security in any way. When it’s activated, you will be prompted to enter your password to checkout or access sensitive account information. If you click ‘Sign Out’ or clear your browser cookies the ‘Remember Me’ feature will be cancelled.
• What should I do if I forget my password?
  Click ‘Sign In’ and then click on the ‘Forgot Password?’ link on the account sign in screen. Enter your email address and click the ‘Continue’ button. You will immediately receive an email with a temporary link to reset your password.
• How do I change my password?
  To change your password click ‘Sign in’ at the top right-hand corner of the site. Once signed in to your account go to the ‘My Account’ area and select ‘Change Password’ from the menu on the left-hand side. After you enter your new password you will immediately receive an email confirming that your password has been updated.
• What is the Account Overview?
  Account Overview displays your default checkout settings and most recent orders. To get there, just sign in to your account and click ‘My Account’.
• How do I change my contact information?
  To change your contact information, sign in to your account, click ‘My Account’ and go to ‘Contact Info & Preferences’ in the ‘My Account’ menu on the left-hand side of the page.
• How do I add new, edit or delete delivery addresses in My Account?
  Sign in to your account, click ‘My Account’ and go to the ‘Delivery Addresses’ section of the ‘My Account’ menu, on the left-hand side of the page. Here you can easily ‘Add New’, ‘Edit’ and ‘Remove’ addresses simply by clicking the appropriate link. There’s also the option to set an address as your ‘default’ simply by clicking the ‘Set as my default’ link.
• Can I have multiple delivery addresses?
  Yes. Just sign in to your account, click ‘My Account’ and select ‘Delivery Addresses’ in the ‘My Account’ menu, on the left-hand side of the page. Here you can easily add addresses simply by clicking the ‘Add New’ link.
• How do I edit existing or add new billing addresses to My Account?
  Sign in to your account, click ‘My Account’ and go to the ‘Payment Methods’ section of the ‘My Account’ menu, on the left-hand side. Under the ‘Invoice Me: Saved Billing Addresses’ section you can easily ‘Add New’, ‘Edit’ and ‘Remove’ addresses simply by clicking the appropriate link. There’s also the option to set an address as your ‘default’ simply by clicking the ‘Set as my default’ link.
• How do I edit existing or add new payment methods to My Account?
  Just sign into your account, click ‘My Account’ and go to ‘Payment Methods’ in the ‘My Account’ menu on the left-hand side of the page. Here you can easily ‘Add New’, ‘Edit’ and ‘Remove’ debit and credit card details as well as invoice billing addresses. There’s also the option to set a payment method as your ‘default’ simply by clicking the ‘Set as my default’ link next to your preferred option.
• How do I view my Order History?
  Sign in to your account and click ‘Order History’ in the ‘My Account’ menu. You’ll be able to review your processed orders by date range, view the details of each purchase, and download your order history information. You can also reorder a previous purchase simply by clicking on the appropriate link.
• What are Shopping Lists and how do I create, view and manage them?

  ‘Shopping Lists’ are a great way to store the items you want to keep for future reference and order again. ‘Shopping Lists’ can be created in a number of ways, so long as you’re signed in to your account.

  You can create a shopping list by clicking the ‘Add to Shopping List’ link on a product page or by clicking the ‘Add to Shopping List’ link in your ‘Basket’. When clicking the ‘Add to Shopping List’ link, in either of these places, you’ll be prompted to add your item(s) to a previously saved list or create a brand new one.

  ‘Shopping Lists’ can also be created when you select ‘My Shopping Lists’ from the dropdown menu, located at the top right-hand corner of the site or by visiting the ‘Shopping Lists’ feature via the ‘My Account’ area. From here you can easily create, edit and delete your ‘Shopping Lists’ simply by clicking on the appropriate link.

• Can I repeat purchase from a previous order?
  Yes. Sign in to your account and click ‘Order History’ in the ‘My Account’ menu on the left-hand side of the page. Locate the order you want to repeat and click ‘Reorder’.
• What happens if I leave items in my basket but don’t checkout?
  Any items you add to your basket but don’t checkout will remain there until you purchase them or remove them. Items will also be removed from your basket if cookies expire or are cleared from your browser.
• How do I write a product review?
  To review any of our products, sign in to your account, go to the product page and click ‘Write a Review’ under the product name (next to the product item number). Please review our Website Terms of Use and Privacy & Cookie Policy before leaving your review.
• How do I contact Customer Service?
  You can contact Customer Service by phone on 0800 919 900 Monday - Friday, 8:30 AM – 5:00 PM or by email at pigpen@newpig.com.

Pricing, Promotions & Special Offers

• Do I get the same price ordering by phone, fax or email as I do online?
  Yes. Your pricing is always the same, no matter how you choose to place your order with us.
• What is a Promo Code?
  A ‘Promo Code’ is a code entered during the checkout process that entitles you to one of our unique free gifts, a special product price, a discount on your order or maybe even free delivery. You’ll find ‘Promo Codes’ on the back cover of our catalogues, in our emails and online at newpig.co.uk.
• How do I claim the free gift with purchase that you’re offering?
  Just enter a valid promo code into the ‘Enter your promo code:’ field in your shopping basket and click ‘Apply’ to activate the offer against your order, before you checkout. If your free gift with purchase requires a minimum spend to qualify, your promo code will be applied when your basket reaches the required value.
• Can I redeem more than one promo code with my purchase?
  Sorry, you may only enter one promo code per purchase.
• Can I use a promo code from a catalogue when I order online?
  Sure. Just enter the promo code from the back cover of a recent issue. Remember, no matter where you get your promo code, you may only redeem one per purchase.
• Can I buy your promotional gift items?
  No, sorry. You can only get these special items by using a promo code.
• What are your promotional item rules?
  Promotional items are given with qualifying orders and you may only redeem one per purchase. If your company has a special policy about accepting free promotional items, we can add a note to your account to reflect your preference. Just give us a call on 0800 919 900 or email us at pigpen@newpig.com.
• How can I find out about exclusive offers and free promotional gifts?
  Just sign up for PIG email. You’ll get special email-only deals and exclusive offers on a wide range of products – and you’ll be the first to get our latest promotional gifts too. To sign up, go to the bottom of any page on the site and look for ‘Sign up for Pig Deals’, type in your email and click ‘SIGN UP’. If you are already registered simply visit the ‘Contact Info & Preferences’ section of ‘My Account’ to update your ‘Marketing Preferences’ and opt-in to receive communications from us.
• How do I get the promotional item offered in my PIG email?
  Click through the email and it will take you to our website. The email promo code will automatically be applied at checkout. If you don’t click through, you can enter your email code in your basket. If your offer requires a minimum purchase, your promo code will be applied when your basket reaches that amount.

Terms & Policies

• What is your delivery policy?
  You can find out more about our delivery services, restrictions, and exclusions by visiting our Delivery page.
• What is your return policy?

  We’re proud to offer our 100% Money-Back Guarantee on all PIG-Branded Products as well as an account credit, up to 20 working days from date of delivery, for all non-PIG-branded returns.

  Orders for Bespoke/Custom/Non-Standard Goods (meaning those Goods manufactured, imported or sourced to your specification or request) cannot be returned and are excluded from our returns policy.

  You can find out more about our returns policies and exclusions in our B2B Terms & Conditions.

  To arrange a return contact our friendly Customer Service Team at pigpen@newpig.com or call us on 0800 919 900 and we’ll take care of it.

• What are your Terms & Conditions of Sale?
  You can review our B2B Terms & Conditions here.
• What is your Privacy & Cookie Policy?
  You can review our Privacy & Cookie Policy here.
• What are your website Terms of Use?
  You can review our Terms of Use here.
• What is your quality policy?
  You can find out about our commitment to quality by visiting our Accreditations page.
• What is your environmental policy?
  You can find out about our commitment to the environment by visiting our Accreditations page.
• Is there a minimum order value?
  No. You’re free to purchase only what you need. We don’t impose minimums, ever.

Product & Technical Information

• How do I find a product?

  Finding the right product is easy at newpig.co.uk. If you know the item number of the product you’re looking for, simply use the ‘search’ box at the top of the website to view the product page for that item. You can also use the ‘Search’ box to search by keyword (for example ‘sock’). You can narrow your search results by using the ‘Filter Products’ options on the left side of the results page.

  You can also search the site by using the main navigation. You can find this at the top of the page. From here you can search for products based on their category/sub-category (for example ‘Absorbent Mats’) and then narrow your search results by using the ‘Filter Products’ options on the left side of the results page.

  If you need help finding the perfect product our friendly and knowledgeable team are available, Monday - Friday, 8:30 AM – 5:00 PM, on 0800 919 900 or at pigpen@newpig.com to advise.

• Where can I find Product Data Sheets?
  You’ll find Product Data Sheets located under ‘Additional Information’ at the bottom of the product page.
• Where can I find Product Data Sheets?
  You’ll find Product Data Sheets located under ‘Additional Information’ at the bottom of the product page.
• Where can I find Chemical Compatibility Guides?
  Chemical Compatibility Guides are located under ‘Additional Information’ at the bottom of the product page.
• Where can I find Safety Data Sheets?
  You can find Safety Data Sheets under ‘Additional Information’ at the bottom of the product page.
• Where can I find technical articles and other content?
  You’ll find lots of useful information, including technical articles and product selection guides, by visiting our Expert Advice resource.
• Where can I find a list of your recycled products?
  If you visit our Recycled Products page you’ll be able to view all of our products that are made from recycled components. From there, simply click on an item to view more information, including Safety Data Sheets, compatibility guides and regulatory information.
• How can I get replacement parts for my PIG products?
  In the event that parts wear out as a result of normal operation of a product, replacement parts may be available for purchase. If a return is necessary, some items may require special handling. Please contact us for further information on replacement parts and return instructions by calling us on 0800 919 900 or emailing us at pigpen@newpig.com.

Catalogues & Marketing Contact

• How do I edit my Marketing Communication Preferences?
  To change your marketing communications preferences, sign in to your account, click ‘My Account’ and go to ‘Contact Info & Preferences’ in the ‘My Account’ menu on the left-hand side of the page.
• How can I get a copy of the Pigalog?

  To receive a copy of our catalogue simply complete our Catalogue Request form and we’ll pop one straight in the post. You can also call us on 0800 919 900 or email us at pigpen@newpig.com and one of our friendly Customer Service team will handle your request.

  In the meantime, if you just can’t wait, you can view the Pigalog online.

• How can I get a printed copy of your Pigalog catalogue?

  Simply click on the Catalogue Request link, found at the bottom left-hand side of the page, complete all of the required form fields and click ‘Mail it to Me’. If you already have an account we recommend signing in, that way we’ll do all the hard work for you by auto-completing the request form on your behalf.

  You can also request your FREE Pigalog by calling us on 0800 919 900 or emailing us at pigpen@newpig.com.

• How do I remove my name from your mailing lists?

  If you’re a registered user you can update your marketing preferences by signing in to your account, clicking the ‘My Account’ link and going to ‘Contact Info & Preferences’ in the ‘My Account’ menu on the left-hand side of the page.

  Non-registered users should call 0800 919 900 or email pigremovals@newpig.com to have your preferences updated.

• How do I sign up for promotional emails or unsubscribe?

  To sign up, go to the bottom of any page on the site and look for ‘Sign up for Pig Deals’, type in your email and click ‘SIGN UP’. If you are already registered simply visit the ‘Contact Info & Preferences’ section of ‘My Account’ to update your ‘Marketing Preferences’ and opt-in to receive communications from us. Registered users can also choose to opt-out of receiving emails by updating their email preference here too.

  Non-registered users should call 0800 919 900 or email pigremovals@newpig.com to have your preferences updated.

  You can also unsubscribe from our promotional emails simply by clicking the ‘Unsubscribe’ link found at the bottom of our emails.